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Verbal Judo® is a tactical communications course originally designed for law enforcement officers, but one that has applications for anyone who deals with the public on a regular basis. It has been tailored for business, education, and the airline industry, among others.
This course has now been specifically adapted for regulatory inspectors. Attendees will learn techniques to redirect and handle emotionally-charged verbal attacks in order to “generate voluntary compliance.” Attendees will leave this course with improved verbal communication skills and enhanced professionalism. It is beneficial for anyone who interacts with the public in any capacity.